Privacy policy

This Privacy Policy describes how Secretlova ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services from, or make a purchase from secretlova.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

Collection and Use of Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as described below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with the Site and use our Services. When we use the term "personal information", we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details, including your name, address, phone number, and email address.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security purposes.
  • Customer support information, including information you provide in communications with us, such as when sending a message via the Services.

Some features of the Services may require you to provide certain information directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect Automatically (Usage Data)

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use the Site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.

Information We Receive from Third Parties

We may also obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g. bank account, credit or debit card details, billing address) to process your payments and fulfill your orders.
  • When you visit the Site, open or click emails we send you, or interact with our Services or advertisements, certain information may be automatically collected by us or by third parties using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

  • Providing products and Services. We use your personal information to provide the Services to you and perform our contract with you, including processing payments, fulfilling orders, sending notifications related to your account or purchases, facilitating returns and refunds, and managing your account.
  • Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email or SMS and displaying advertisements. If you are located in the EEA, the legal basis is our legitimate interest under Article 6(1)(f) GDPR.
  • Security and fraud prevention. We use personal information to detect, investigate, or prevent fraud or malicious activity. The legal basis is our legitimate interest in securing our Site and Services under Article 6(1)(f) GDPR.
  • Communication and service improvement. We use personal information to provide customer support, respond to inquiries, and improve our Services, based on our legitimate interests under Article 6(1)(f) GDPR.

Cookies

We use Cookies to operate and improve our Site and Services, including remembering your actions and preferences and analyzing interactions with our Services. You can learn more about Shopify cookies at https://www.shopify.com/legal/cookies.

Most browsers automatically accept cookies, but you can choose to remove or reject Cookies through your browser settings. Please note that blocking Cookies may impact your experience and cause some features of the Services to function incorrectly.

We recognize Global Privacy Control (GPC) signals. If your browser or device communicates a GPC signal, we will treat it as a valid opt-out request for certain data sharing or targeted advertising activities, where required by law.

Disclosure of Personal Information

We may disclose your personal information to third parties in connection with providing the Services, fulfilling legal obligations, and operating our business, including:

  • Service providers (IT, hosting, payment processors, fulfillment and shipping partners, analytics providers, customer support).
  • Marketing and business partners, in accordance with their privacy policies.
  • Affiliates within our corporate group.
  • Legal or regulatory authorities where required by law.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security practices of such websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for use by children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Data Retention and Security

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. While we implement reasonable security measures, no method of transmission or storage is 100% secure.

Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, restrict processing, object to processing, and request data portability. To exercise your rights, please contact us using the details below.

International Users

Your personal information may be transferred and processed outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:
contact@secretlova.com

For the purposes of applicable data protection laws, we are the data controller of your personal information, unless otherwise stated.