Terms of service

TERMS OF SERVICE

Acceptance of the Terms

By accessing or using the website https://secretlova.com/ (the "Site") and/or placing an order, you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, you must not use the Site or the Services.

Adult Content and Age Restriction (18+)

The Site offers products intended for adults, including erotic and intimacy-related items. By using the Site and placing an order, you confirm that you are at least 18 years old (or the legal adult age in your country of residence, if higher) and that you are legally allowed to purchase such products.

We reserve the right to refuse service, cancel orders, or request additional verification if we reasonably suspect that an order may be placed by a minor or in violation of applicable law.

Use of the Website

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit anyone else’s use of the Site.

In particular, you must not:

use the Site in any way that violates any applicable laws or regulations,
attempt to gain unauthorized access to the Site, servers, or databases,
introduce viruses, malware, or other harmful code,
misuse the Site to harass, abuse, or harm any person.

Orders, Prices, and Payments

All product descriptions, pricing, and availability are provided on the Site. We reserve the right to change prices, products, and availability at any time, without prior notice, to the extent permitted by law.

When you place an order, you make an offer to purchase the products. The contract is formed when we confirm dispatch (shipment) of your order or otherwise explicitly accept your order.

Payments are processed through third-party payment providers. We do not store full payment card details. Your payment may be subject to additional verification and anti-fraud checks.

Shipping, Processing Time, and Delivery Estimates

Orders are generally processed within 1-2 business days (excluding weekends and public holidays).

After dispatch, estimated delivery time is typically 3-5 business days, depending on destination and carrier. Delivery times are estimates and may be extended due to circumstances beyond our control (for example carrier delays, customs procedures, weather conditions, peak periods).

Title and risk of loss pass to you upon delivery, unless mandatory consumer laws provide otherwise.

Returns and Refunds

Returns and refunds are governed by our Return Policy available on the Site. Where you have a statutory right of withdrawal, it applies in accordance with applicable law and subject to legally permitted exceptions, including hygiene and health protection exceptions for certain intimate products that have been unsealed after delivery.

Product Information and Safety

We make reasonable efforts to ensure product information is accurate. However, packaging, labels, and instructions may contain additional or different information than what is displayed on the Site. You should always read warnings, directions, and instructions provided with the product before use.

Our products are intended for adult use only. If you have medical concerns, allergies, or sensitivity to materials, consult a qualified professional before use. We are not responsible for misuse of products or failure to follow product instructions.

Account (If Applicable)

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please notify us immediately if you suspect unauthorized use.

Intellectual Property and Copyright

All content published on the Site, including texts, graphics, photos, designs, logos, and layout, is protected by intellectual property and copyright laws and belongs to the Seller or is used under license.

Copying, distributing, modifying, or using the content for commercial purposes without prior written consent is prohibited.

Third-Party Links and Services

The Site may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third parties. Your use of third-party services is at your own risk and subject to their terms and privacy policies.

Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, arising from or related to your use of the Site or purchase/use of products.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including mandatory consumer rights and liability for death or personal injury caused by negligence where applicable.

Complaints and Customer Support

If you have questions, concerns, or complaints, please contact us at: contact@secretlova.com

When submitting a complaint, please include your order number and a description of the issue so we can assist you efficiently.

Governing Law and Jurisdiction

These Terms are governed by the laws of Poland. If you are a consumer residing in the European Union, you may also benefit from mandatory provisions of the law of your country of residence.

Any disputes shall be handled by the competent courts, subject to mandatory consumer protection rules regarding jurisdiction.

Changes to the Terms

We may update these Terms from time to time for operational, legal, or regulatory reasons. The updated version will be posted on the Site and will apply from the date of publication.